![]() ![]() She also pointed out that "towers in our area are being upgraded" and mentioned that this could be the reason. I explained our issues with that individual. I received a callback from T-Mobile/Sprint regarding our call earlier this afternoon. The only difference between April 30th fantastic speeds and May 1st terrible speeds was the network. We went through all of the troubleshooting.Įventually, the Sprint/T-Mobile rep said that they were upgrading three towers near my home in Palo Alto. I spent more than two hours on the phone this afternoon with two reps (Account Services and Tech Support). If it's my "setup," then this includes four devices in our home. We live and work around the Silicon Valley and Sprint typically had good speeds almost everywhere. Why does this matter? If T-Mobile has 100 Million customers but only 15% of them (5 Million) have access to 5G, then the other 85% wouldn't really do cartwheels over T-Mobile's 5G network. It was funny hearing the rep tell me that it might be best for me to leave and find a "better carrier."ĭo you have any link for those reports? I've seen claims about 5G (and how T-Mobile had the fastest average 5G speeds) but, I haven't seen a customer-to-network-access average yet. However, the first rep today admitted that my phone is nearly useless and encouraged the idea of me switching from Sprint/T-Mobile to another carrier.īTW, I've been with Sprint since my wife (girlfriend at the time) and I started dated as undergraduate college students 19 years ago. My guess is that the towers here in the Bay Area are being upgraded or, more accurately, switched over from Sprint to T-Mobile. They are supposed to call me back on Thursday. The Tech Support rep created an "escalated" ticket. The next morning after switching over to T-Mobile, I was averaging less than 1 Mbps. The night before, I did a speedtest and recorded an average of 180 Mbps. However, the iPhone 12 Mini was now on the T-Mobile network and it now had terrible speeds too.īecause of the network speed issues, I waited to switch my phone to T-Mobile until May 1st. In fact, she switched back to her iPhone 12 Mini just to check if it was the phone. Her S22's speeds onT-Mobile were terrible. Her iPhone 12 Mini's speeds on Sprint were fantastic. My wife switched first when she switched from an iPhone 12 Mini on the Sprint network to a brand new Samsung Galaxy S22 on the T-Mobile network in late November. Our issues began the very moment that we switched from Sprint to T-Mobile. I asked them how many towers are in Palo Alto (because it isn't a particularly big town geographically) but, they didn't answer the question. They informed me that three towers in Palo Alto are currently being upgraded with no timetable for completion. I spent the better part of two and a half hours on the phone with T-Mobile (Sprint) support. r/tmoemployees: The sub for employees only ![]() Slow Data Speeds? - Read this to learn before you post! Spectrum Gateway - /u/sgteq powered T-Mobile spectrum information T-Mobile for Business issues: Reach out to Mike KatzĬare EVP: Callie Field Neville Ray /u/NevilleRayTmobile.T-Mobile's T-Force is the place to start: Tell us where you live (when necessary), and what model device you are using. Please see the new reddit layout for details on these rules (listed in the sidebar). General speedtests go in the Monday Megathreads Though many T-Mobile employees post here, these views are their own and do not represent the views of T-Mobile. This sub is not moderated by T-Mobile, but many employees post here regularly. The Un-official subreddit of the Un-carrier Please check out our FAQ and rules before posting! - Received a SMS about Account Security?
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